Order Policy

Any Member who wishes to purchase an item from the Website can either:

  • Choose from the selection of Jewellery available on the Website and add the item to the shopping cart.
  • Add the selected diamond directly to the shopping cart.
  • Call our consultants to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.
  • The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) or GST number at the time of purchase.
  • Orders are normally considered complete only after the payment has been received by Rainbow Ecommerce.
  • To confirm the orders, Rainbowecommerce.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Rainbow Ecommerce will confirm the order only after the verification question is answered by the Member.
  • In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member.
  • In the case of Loose Diamond or customised jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member
  • In the event the bank rejects to honour any payment transaction made by a Member towards an order, rainbowecommerce.com shall have the right to refuse to ship the order to the Member without any liability whatsoever
  • The product weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.
  • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.
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