Frequently Asked Questions

Do you have gifting options available ?

You will be given the option to add a custom gift message to your packing slip at checkout.

How can I request more information regarding a specific piece (Carat weight, metal weight, stone clarity, whether or not a gemstone is natural or created, measurements etc) ?

If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email or on the phone. We will do our best to accommodate your request as soon as possible, usually within the same day.

Do you offer ring sizing or engraving ?

The standard size for rings on our site is a 7, but we do have other sizes available on select pieces which will then appear in a drop-down selector. If you do not find the size you need and would like the ring sized to fit, we recommend you consult your local jeweler for resizing options. You can also have a ring guard placed inside of the band to secure it in place. We offer engraving options too.

What if I don't know my ring size ?

We have an easy-to-use digital ring size chart that you can print out at home to measure your fingers.

I did not receive my order confirmation email. Can you resend it to me ?

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.

I was unsuccessful placing an order on your site. Why has my credit card been charged ?

If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.

Do you have any physical stores ?

Rainbow E Commerce is a web-based retailer only.

How much does shipping cost ?

We offer USPS First-Class, FedEx, DHL & Bombino Express shipping on all orders.

Do you ship internationally ?

Yes, We will ship to The USA, UK, Australia, Canada, Mexico & European country also.

Once I register on your site will I be able to view my order history ?

Once you are registered on our site you will be able to view current orders as well as previous ones.

Why was my order declined ?

Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

If I am not able to correctly enter in my discount code when placing my order, can you apply it for me ?

If for some reason you were unsuccessful in applying your discount code, we will be happy to help you. Your account will be credited within 3-5 days, with the price difference included.

How can I request a return authorization (Return Policy & Instructions) ?

You may request a return authorization through our website. You can also make your request by emailing rainbowecomm007@gmail.com or calling us toll free number.

Can I customize my engagement ring ?

Absolutely! You can create the customize ring for a unique expression of your love with our Build Your Own Ring® feature. Choose the style of your ring setting and precious metal, select your diamond, and finish the design with personal details like engraving

Can you help me find a wedding band ?

You will love our selection of beautiful wedding bands, , and we can help you create a stunning wedding set—whether it’s a perfect match, a design that complements your engagement ring or the ultimate ring stack.

Do you sell fine jewelry ?

In addition to our large engagement ring selection we have a large assortment of timeless jewelry style to celebrate any occasion. Discover hundreds of designs for every taste and style featuring diamonds, pearls or gemstones in your choice of platinum, gold or silver. Some of our bestsellers include brilliant diamond stud earrings, wear-forever tennis bracelets and diamond pavé-set eternity rings.

I love your Build Your Own Ring® feature. Can I also build my own diamond jewelry?

You bet! Create personalized earrings & pendants, or three stone rings and show off your exceptional style. You can create your custom piece online, or call or chat with one our diamond and jewelry experts. They will be happy to help you turn the design of your dreams into reality.

Don’t see your question answered here? Let us know how we can assist by rainboweccom007@gmail.com or calling us We’re here 24/7 and always ready to help.

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