At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient ) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved identification card:
- Driver’s License
- Permanent Account Number (PAN) card
- Aadhar card
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever the Member cannot change the recipient details after the order is processed.
To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification. Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them.
The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.
The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company.
All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Only transit insurance shall be provided by rainbowecommerce.com and it shall be valid only upto the time of acceptance of delivery.